Understanding why men and women turn to ride-hailing services reveals meaningful differences in how each group integrates app-based transport into daily life. In China, ride-hailing platforms offer clear practical value across two core areas: routine mobility and on-demand flexibility when other options fall short. These benefits speak differently to male and female users, making gender a useful lens for platform positioning and service design. Providers that recognise these distinctions can better tailor communication, feature development, and promotional strategies to match real usage patterns rather than treating all riders as a single audience.