Ride-hailing services in Portugal serve a broad range of everyday needs, from routine travel to spontaneous situations where other transport options fall short. Unlike markets where such services are tied primarily to tourism or occasional convenience, Portuguese users appear to integrate ride-hailing into multiple layers of daily life. This versatility makes the sector particularly resilient, as demand is not concentrated around a single use case. Understanding why people turn to these platforms helps operators, urban planners, and mobility investors identify where service reliability and availability matter most to riders.